After Barclays’ vow yesterday to compensate its customers of the payment protection insurance (PPI) it had mis-sold, two of its fellow high street banks had announced that it promises to answer all complaints, “regardless of when they were received”.
Lloyds Banking Group and Royal Bank of Scotland will see to it that vast a majority of their customers will be given recompense, if not promising all.
In a statement given by Lloyds, “We are handling all PPI complaints fairly and consistently, regardless of when they were received. We will ensure that we provide a clear response to every customer that has submitted a complaint to us before May 6 by the end of August. For customers that have submitted a complaint on or after this date, we will provide a full response within 16 weeks of receiving that complaint.”
RBS’ and Natwest’s spokesperson also gave its assurance that it will be handling complaints in the manner of accordance with the ruling implemented by the Financial Services Authority (FSA).